Terms of service

Terms & Conditions – Agnes & Violet London


This website is operated by Agnes & Violet London.

Throughout the site, the terms “we,” “us,” and “our” refer to Agnes & Violet London.


Agnes & Violet London offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

 

 

 

General Use of the Site

 


By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service,” “Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink.


These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.


Please read these Terms of Service carefully before accessing or using our site.

By accessing or using any part of the website, you agree to be bound by these Terms.

 

 

 

Article 1 – Definitions

 


Withdrawal period: The timeframe during which the consumer may exercise the right of withdrawal.

Consumer: A natural person not acting in the course of a profession or business.

Business: A natural or legal person offering products and/or services remotely.

Distance contract: A contract concluded using remote means of communication.

 

 

 

Article 2 – Company Identity

 


Company name: Agnes & Violet London

Email: support@agnesandviolet.com

 

 

 

Article 3 – Applicability

 


These general terms and conditions apply to every offer from Agnes & Violet London and every distance contract and order concluded between the business and the consumer.

 

 

 

Article 4 – The Offer

 


The offer includes a complete and accurate description of the offered products and/or services.


Images represent the products as accurately as possible, although colors may vary depending on screen settings.


Obvious errors or mistakes in the offer are not binding on Agnes & Violet London.

 

 

 

Article 5 – The Contract

 


The contract is concluded when the consumer accepts the offer and meets the stated requirements.


Agnes & Violet London reserves the right to refuse or cancel orders in case of suspected fraud, incorrect pricing due to technical errors, or violation of these Terms.

 

 

 

Article 6 – Right of Withdrawal

 


The consumer has the right to withdraw from the contract within 14 days after receiving the product.


To exercise the right of withdrawal, the consumer must contact us at support@agnesandviolet.com within the withdrawal period.


Returned items must comply with our Return Policy.

 

 

 

Article 7 – Costs in Case of Withdrawal

 


Return shipping costs are the responsibility of the consumer unless otherwise stated.


Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

 

 

 

Article 8 – Exclusion of the Right of Withdrawal

 


The right of withdrawal does not apply to:

 

  • Custom-made or personalized products

  • Hygienic products with broken seals

  • Items that cannot be returned for health or hygiene reasons once opened

 

 

 

 

Article 10 – Delivery

 


Orders will be delivered within 30 days unless otherwise agreed.


Delivery times are estimates and may vary due to logistics or customs processing. Agnes & Violet London is not liable for delays beyond our control.

 

 

 

Article 11 – Complaints

 


Complaints must be reported within 7 days of delivery by contacting support@agnesandviolet.com.


Please include your order number and a clear description of the issue, along with photos if applicable.


We aim to respond to complaints within a reasonable timeframe.

 

 

 

Article 12 – Contact Information

 


For questions regarding these Terms & Conditions, please contact:

support@agnesandviolet.com


Agnes & Violet London

Customer Support Team